Terms & Conditions

TERMS AND CONDITIONS

Boarding Fees

Boarding fees are charged on a daily basis.

All fees are payable on arrival of your pet. Payment is due for the full length of time that has been booked. No refunds will be given for shortened stays. Day of arrival is charged at full rate regardless of check in time. There is no charge for day of departure if collected before 12.00 noon.
We accept cash, cheques and internet banking. We DO NOT have credit card or EFTPOS facilities.

All unpaid fees and dishonoured cheques will incur late payment fees and collection costs.

Vaccinations

All animals must be fully vaccinated and these vaccinations must be current at the time of boarding.

All cats must be vaccinated annually. We no longer accept the three-yearly vaccination protocol due to the increase in cases of ‘cat flu’.

We need to sight the vaccination book or certificate which must clearly identify your pet and show the vaccine used, the date it was given, the date re-vaccination is recommended and the administering vet’s signature. Failure to present the vaccination book or certificate on arrival could result in your animal being refused admission.

Worm and flea treatments must also be current at the time of boarding.

Liability Disclaimer

All animals are boarded at their owner’s risk.

Whilst every care will be taken to ensure the health, safety and welfare of all animals in our care, we accept no responsibility or liability for any illness, injury or loss whatsoever.

We reserve the right to consult a vet if we consider it necessary and any vet fees incurred will be payable by the animal’s owner.

It will be deemed that these Terms and Conditions have been accepted on signing the booking form and/or leaving your animal in our care.

Our Barndale

Our pet hotel is open 365 days a year.

Some Words From our Lovely Customers!

"Safe and comfortable surroundings…". ""You're STARS! We have often needed someone to care for our treasured cat, Georgie, over the last nine years and have felt confident with leaving her with Janet and Colin. They offer a caring home away from home at Barndale in safe and comfortable surroundings.
We have no hesitation in recommending Barndale's loving care, which has at times been needed at very short notice.""

Ron & Patricia Ward, Warkworth

1 -

"Provide the best care and facilities...." “"I have been sending my two cats (Lily and Oreo) to Barndale for 7 years now. I live in central Auckland but make the effort to leave my cats with Janet and Colin in Warkworth as they know all the cats by name and provide the best care and facilities.
I would thoroughly recommend them to anyone and would not leave my cats with anyone else."

Joe Steele, Auckland

2 -

"Love our cat as much as we do ……." "Barndale was a great find for us. We were told about Janet and Colin about seven years ago by a colleague and haven’t considered anyone else since we first met them and saw their set up. No request is too much when it comes to your animals, they seem to love our cat as much as we do (and I think our cat loves them more than she loves us!)
We do not hesitate to recommend Janet and Colin to anyone looking for a cattery."

Lisa and Phil Ison, Northcote Point

3 -

Perfect grounds, facilities, staff and flexibility …. “We have been taking our cat to Barndale for about 10 years now, because of all the great things about it; the perfect grounds, facilities, cleanliness, staff, reliability, flexibility ….. but the best thing is knowing

Jo Taylor, Milford

4 -

"You made the whole process so easy ….""Both Janet and Colin were absolutely amazing. I loved the fact I could deal with both of them over the process and that they understood the love and care we have and want for our animals. There were no problems answering any of my questions. You made the whole process so easy for me and took care of everything. I cannot thank you enough for your Professionalism and understanding during this whole process. Thank you for giving my cat love and cuddles before the flight. My furry friend is loving her new Australian home. I would recommend you to ANYONE who would like to transfer a pet overseas. Definitely great service.
Thank you Thank you Thank you"

Debbie Bogue, Melbourne

5-

"Looking healthier and stockier than he was when he arrived ...""Thank you so much for looking after Captain Kirk for seven months. You have kept him safe from ‘motorway adventures’. It’s nice to see him looking healthier and stockier than he was when he arrived at Barndale.
Paul and I have been able to relax knowing he is well looked after and has such a large outdoor playroom to play in. Thank you also for letting us visit often."