Terms & Conditions


Boarding Fees

Boarding fees are charged on a daily basis.

All fees are payable on arrival of your pet. Payment is due for the full length of time that has been booked. No refunds will be given for shortened stays. Day of arrival is charged at full rate regardless of check in time. There is no charge for day of departure if collected before 12.00 noon.
We accept cash, cheques and internet banking. We DO NOT have credit card or EFTPOS facilities.

All unpaid fees and dishonoured cheques will incur late payment fees and collection costs.


All animals must be fully vaccinated and these vaccinations must be current at the time of boarding.

All cats must be vaccinated annually. We no longer accept the three-yearly vaccination protocol due to the increase in cases of ‘cat flu’.

We need to sight the vaccination book or certificate which must clearly identify your pet and show the vaccine used, the date it was given, the date re-vaccination is recommended and the administering vet’s signature. Failure to present the vaccination book or certificate on arrival could result in your animal being refused admission.

Worm and flea treatments must also be current at the time of boarding.

Liability Disclaimer

All animals are boarded at their owner’s risk.

Whilst every care will be taken to ensure the health, safety and welfare of all animals in our care, we accept no responsibility or liability for any illness, injury or loss whatsoever.

We reserve the right to consult a vet if we consider it necessary and any vet fees incurred will be payable by the animal’s owner.

It will be deemed that these Terms and Conditions have been accepted on signing the booking form and/or leaving your animal in our care.

Our Barndale


Our pet hotel is open 365 days a year.

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